Privacy Policy
Last Updated: 26 October 2026
At Frank Fresh, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, enquire about our products or services, or interact with our store and café.
By using our website or providing your personal information to us, you acknowledge this Privacy Policy. Where consent is required by applicable law, we will obtain it before processing your personal information.
1. About Frank Fresh
Frank Fresh is a retail store offering fresh fruits, vegetables, dry fruits, dairy products, selected imported products, and other grocery items. We also plan to offer a café experience at our premises.
Our website provides information about Frank Fresh, our products, our store, our café, and related updates. Additional online services may be introduced in the future.
For privacy-related questions, you can contact us using the details provided in the Contact Us section below.
2. Information We May Collect
Depending on how you interact with Frank Fresh, we may collect the following categories of information:
a. Personal Information
When you contact us, submit an enquiry, or communicate with us, we may collect:
Your name.
Email address.
Phone number.
Any information you voluntarily include in your message or enquiry.
b. Website Usage Information
When you visit our website, certain technical information may be collected, including:
IP address and general location information derived from it.
Browser type and device information.
Pages visited and time spent on our website.
Referral sources and basic website interaction data.
This information may be collected through server logs, cookies, analytics tools, or similar technologies, where applicable.
c. Transaction Information
If online ordering, reservations, or payment facilities are introduced, we may collect information necessary to process the relevant transaction, such as order details, billing information, delivery details, and payment status.
Payments may be processed through third-party payment providers. We do not intend to store complete card details or payment credentials on our own servers.
d. Information Provided in Person
If you interact with us at our physical store or café, we may collect information you voluntarily provide for enquiries, feedback, customer service, or other legitimate business purposes.
3. How We Use Your Information
We may use your information to:
Respond to enquiries and customer support requests.
Provide information about our products, store, and café.
Improve our website, services, and customer experience.
Understand website traffic and performance.
Communicate important service-related updates.
Process orders, reservations, or payments if those facilities become available.
Detect, prevent, and investigate fraud, security issues, or misuse.
Maintain business records and comply with applicable legal obligations.
Send promotional communications where permitted by law and, where required, with your consent.
We will use personal information only for appropriate purposes and in accordance with applicable law.
4. Cookies and Similar Technologies
Our website may use cookies and similar technologies to improve functionality, understand website usage, remember preferences, and support security.
Some cookies may be necessary for the website to function, while others may be used for analytics or marketing if those tools are enabled.
You can manage cookies through your browser settings and, where provided, our website’s cookie preferences. Disabling certain cookies may affect some website features.
5. Sharing of Information
Frank Fresh does not sell your personal information to third parties.
We may share relevant information with the following categories of recipients when necessary and lawful:
Service providers: Website hosting, website maintenance, security, analytics, and technical support providers.
Payment providers: Payment processing services, if online payments are offered.
Delivery or booking partners: If delivery, reservations, or similar services are introduced.
Professional advisers: Lawyers, accountants, or other advisers where reasonably necessary.
Authorities: Government bodies, regulators, law enforcement agencies, or courts when required by law or necessary to protect legal rights.
We expect relevant service providers to handle information appropriately and protect it according to their contractual obligations and applicable law.
6. Third-Party Websites and Services
Our website may contain links to third-party websites, social media platforms, maps, or other services.
These third parties operate under their own privacy policies and terms. Frank Fresh does not control their privacy practices and is not responsible for the content or policies of external websites.
We recommend reviewing the relevant third-party privacy policy before providing your information to those services.
7. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss, or misuse.
However, no website, online service, or electronic storage system can be guaranteed to be completely secure. We cannot promise absolute security, but we will take appropriate steps to protect information in accordance with applicable law.
8. Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, provide services, maintain legitimate business records, resolve disputes, and meet applicable legal requirements.
When information is no longer required, we will take appropriate steps to delete it or otherwise dispose of it securely, subject to applicable legal obligations.
9. Your Privacy Rights and Choices
Depending on applicable law, you may have the right to:
Request information about the personal data we process about you.
Request correction of inaccurate or incomplete information.
Request deletion of personal information where legally applicable.
Withdraw consent where processing is based on consent.
Opt out of promotional communications.
Raise a privacy complaint or grievance.
Exercise other rights available under applicable data protection laws.
To make a request, please contact us using the details below. We may need to verify your identity before responding.
Withdrawing consent does not affect processing lawfully carried out before the withdrawal. Certain information may need to be retained where required by law.
10. Children’s Privacy
Our website is intended for a general audience and is not specifically directed at children.
We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law. Where required, appropriate parental or guardian consent and other safeguards will be followed.
If you believe a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.
11. Promotional Communications
If you choose to receive promotional updates from Frank Fresh, we may use your contact details to share news about products, store announcements, café updates, offers, or other relevant information.
You can opt out of promotional emails or messages at any time using the unsubscribe option, where available, or by contacting us directly.
Opting out of marketing communications will not prevent us from sending necessary service-related or legally required messages.
12. Future Online Services
Frank Fresh may introduce additional website features in the future, including online ordering, product listings, payment facilities, delivery options, café reservations, or customer accounts.
If these services are introduced, we may need to collect additional information relevant to providing them. We will update this Privacy Policy and provide any required notices or obtain consent where applicable.
The availability of these features will depend on the services actually offered on our website at that time.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website functionality, technology, or legal requirements.
The revised policy will be published on this page with an updated “Last Updated” date. Where required by law, we will provide additional notice or obtain consent for material changes.
We encourage you to review this page periodically.
14. Contact Us
If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact Frank Fresh using the details below.
Business Name: Frank Fresh
Email: [info@frankfresh.in]
Business Address: [Showroom No. 1,
Ground and First Floor,
282R, Model Town, Karnal, Haryana – 13]
Website: [https://frankfresh.in/]
We will review privacy-related requests and respond within the period required by applicable law.
This Privacy Policy is intended as a general business template. It should be reviewed and customised to reflect Frank Fresh’s actual data collection practices, website tools, third-party services, and applicable legal requirements.